3. Privacy & Terms URLs
Telnyx toll-free SMS verification requires both a Privacy Policy URL and a Terms & Conditions URL — and the renter-facing SMS consent screen renders both as clickable links under the opt-in checkbox.
Where to set them
Settings → Tenant → Business details → Privacy & Terms URLs
Both fields must be full https:// URLs to public pages on your own domain (or hosted under your domain’s umbrella). They cannot be http:// or behind a login.
What goes on these pages
Privacy Policy
A plain-language description of:
- What data you collect (name, phone, email, DL number, payment info, etc.)
- How you use it (rental processing, communications, fraud prevention)
- Who you share it with (Stripe / Square for payments, Telnyx for SMS, no marketing third parties)
- How long you retain it (rental record + 7 years, then purged)
- How customers can request deletion or correction (a contact method)
Terms & Conditions
Your rental terms — the same legal copy that appears in your contract is generally a fine starting point, plus:
- Late-fee schedule and how it’s calculated
- Damage liability and deductible
- Insurance requirements
- Cancellation policy
If you don’t have a lawyer-drafted version, the simplest starting point is a generic rental T&C template from your state’s small-business bar — replace placeholder fields with your actual numbers.
After saving
Within seconds the new URLs flow through to:
- The SMS-consent slot during contract signing (link appears under the opt-in checkbox)
- Your next Telnyx verification submission (if you resubmit, the new URLs are picked up automatically)
- The customer-facing portal footer
No app restart or re-sign-in required.
Common rejections from Telnyx
| Rejection | Fix |
|---|---|
| ”Privacy URL returns 404” | The URL must be a live, indexable page — not behind auth, not on localhost |
| ”Terms URL does not match the business” | Customer-name on the page should match the legal name you submitted (or a clearly-related DBA) |
| “Privacy policy does not cover SMS” | Add a section explicitly mentioning SMS data collection and the carrier message-and-data-rates language |
Next
→ SMS provisioning (Telnyx) — submit your toll-free number for carrier verification.