The pickup wizard says it's stuck
The iOS pickup wizard resumes from the last incomplete step every time you reopen it — you should never have to re-walk completed work.
Resume order
When you reopen a rental that’s mid-pickup, the wizard lands on the first step that hasn’t been completed:
| Server state | Wizard opens at |
|---|---|
| Deposit hold active or captured | Collect payment |
| Contract signed | Hold deposit (with the previous amount pre-seeded) |
| Pickup mileage + fuel recorded | Documents ready |
| Fresh rental | Verify reservation |
Common stuck states
”Continue” button is grey
The current step has a validation error — usually a required field is empty. Scroll up to see the inline message. Common causes:
- Walkaround: you haven’t captured every required angle
- Pickup readings: mileage is blank, or fuel level isn’t picked
- Documents ready: a required document hasn’t been uploaded (DL front, insurance card, etc.)
- Sign contract: the customer hasn’t completed the signing session
- Hold deposit: amount is
$0or no payment provider is selected
Wizard reopens at the wrong step
Make sure you tapped Confirm pickup at the end of the last attempt — if you exited before that, the rental is still in reserved status and the wizard will land on the next incomplete step (not done).
”Network error: the request timed out”
Backend or network glitch. Tap Retry. If it persists for multiple rentals, check Settings → Help for any reported incidents, then contact support with the rental id (visible in the wizard footer).